Reviews
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Check out more of our reviews below from satisfied customers:
I was impressed with the two competent service representatives. Thorough and professional.
Update: 5 stars because like I said the people are nice! I changed it from 1 star to 5 stars because they reached out and made the situation right. Hopefully this was the last time we have to call them out to fix something with the unit, but I know if we do they will try their hardest to fix it and right the situation. We really appreciate how they reached out to us over the phone and heard our concerns.
One star only because the people are nice, but I'm tired of having a new unit and constantly having to contact them 2-3 times a season or year to come fix a problem with the unit. We still owe tons of money and it's constantly breaking down, or needing something fixed or replaced. And they said there's a part in our unit that THEY KNOW has issues and still won't replace it or fix it or even take money off our bill. Do not recommend. The price is way too much for the issues we have yearly.
The technician was very prompt and friendly during the service. Overall very nice to deal with and answerd my questions.
So glad I chose Premier HVAC. These guys did an excellent job. If I could give more stars I would.
Installers Dylan, Kendal and Lucas did a wonderful job and was very professional.
When my water heater unexpectedly went out on Sunday, I called Premier HVAC Services on Monday, hoping to get an estimate for a replacement. What followed was an incredibly efficient and professional experience that exceeded my expectations.
Jordan's Expertise and Honest Advice:
On Tuesday afternoon, Jordan arrived to provide an estimate. I was initially leaning towards a tankless water heater, but Jordan, with his extensive knowledge, thoroughly addressed all my questions and concerns. He advised that, in my specific scenario, a traditional style water heater, particularly one of the newer Inverter Heat Pump Water Heater systems, would actually be more efficient. I truly appreciated his honest assessment and the valuable insights he provided. We decided on a traditional system, appropriately sized for my family's needs, and discussed the necessary modifications from my old 12-year-old unit. We tentatively scheduled installation for Thursday, pending part availability.
Logan T. Delivers Ahead of Schedule with Exceptional Craftsmanship:
To my surprise and delight, I received a call this morning (Wednesday) from Logan T., who informed me he had already picked up the new tank and was on his way! Logan and his crew arrived ready to work. They were incredibly professional and patiently answered all my questions throughout the removal and installation process. Logan truly valued my input, taking the time to lay out the best options for the installation, considering location, aesthetics, and ease of future maintenance. His craftsmanship is top-tier, and the new system looks and functions perfectly.
I am thoroughly impressed with Premier HVAC Services. From Jordan's knowledgeable advice to Logan's prompt service and exceptional installation, they demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. I would highly recommend Premier HVAC Services to anyone in need of HVAC solutions.
Tyler our serviceman, was great. He let us know when he was on his way. He did everything he was suppose to and cleaned up nicely.
This company rocks! Their technicians (especially Donovan) are prompt, respectful, and very thorough. Truly wish all my home maintenance areas were this simple! Thank you for taking care of the systems that take care of us!
Tyler and crew came out for an annual check up and did a great job!